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Terms & Conditions

General
Access to and use of this Website and the sale and purchases of products from it are governed by the terms and conditions as detailed below. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use this Website.

By using this Website you agree to accept these terms and conditions. If you do not wish to accept these terms and conditions, please do not use this Website.

By sending us any thoughts or ideas that you have about what you would like to see on this Website including, but not limited to products, categories and other features, you acknowledge that we may use them at any time and in any manner we wish, free of charge and without any duty at all to account to you.

How to order
When you have found an item that you wish to buy, click “add to basket”. After you have all the items you require in your basket, click on “checkout”. You will then be asked to give us the information we need to process the order and then transferred to the SagePay™ (formally known as Protx) secure site for your card details.

In placing your order you are confirming that you are at least 18 years of age and that you understand that it is your responsibility to follow the manufacturer’s instructions shown on the product.

Price
All prices shown are inclusive of VAT (where applicable) at the current rate. The total cost of your order is the price of the products ordered plus the delivery cost, as detailed on the postage page of this Website.

We try to ensure that the prices are accurate. However, there may be times when an error occurs. If a product’s correct price is lower than the stated price we will refund the difference and despatch your order. Where the product price is higher than the stated price we will inform you of the correct price and give you the option of either proceeding with your order, at that higher price, or cancelling the order. If we are unable to reach you we will treat the order as cancelled and refund any payment that has been made in full.

You should be aware that a pricing adjustment due to promotion, sale or other offer is not considered an error in pricing by us and the above term does not therefore apply.

Acceptance of your order
Your order represents an offer to Scott’s Toy Box to purchase the item or items that you have selected subject to these terms and conditions. We will send you an e-mail to acknowledge that we have received your order and it does not indicate that a contract exists between us.

All orders placed by you are subject to acceptance by us. We may not be able to accept your order where we have a stock shortage, are unable to obtain authorisation for payment, identify a pricing, product or product description error. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

We are a retailer and do not provide products for resale or auction (except of products in the Business to Business category). We reserve the right to investigate and cancel any orders that we believe are for this purpose. We may also restrict the maximum quantity of any product that can be ordered per customer.

Products in the Business to Business area of our online shop are only available for sale to other Businesses and individuals who are trading or acting as a trader (buying items to re-sell at a profit).

Purchases made from the Business to Business category are not covered by The Consumer Contracts Regulations 2013, as no party is acting as a consumer. This means the contract has no ‘cooling off’ period and cannot be cancelled once the order has started to be processed.

Our acceptance of your order and the completion of the contact between us will only take place at the time we despatch the product/s that you have ordered unless we have notified you that we do not accept your order.

If your order includes items, which are not available from stock, we will contact you by e-mail or by telephone to ask how you wish to proceed. You will have the option to receive your order excluding the products not available, or cancel your order. If we are unable to obtain instructions, within 2 days of our first attempt to contact you, we will deliver your order excluding the items not available and advise you by e-mail that we have done so.

The sales contract between us is completed in England.

Payment
We accept payment by Visa Credit, Visa Debit, Visa Electron, Mastercard, Maestro and JCB cards.

We use SagePay™ (formally known as Protx) to process all online credit/debit card transactions from our customers. They are one of the most secure payment networks for online business in the world and are a leader in anti-fraud technology. This enables you to pay by credit/debit card without us ever seeing your bank or credit card details and this is why we do not hold any credit/debit card information on our systems. Look for the yellow padlock in the bottom-right of your browser as you enter the card processing section of our site.

Ownership of the products will pass to you once they have been delivered, provided that we have received payment in full.

Delivery
We have 3 rates for delivery based on order value.

If the value of your order is £11.99 or less the P&P cost will be £4.50

If the value of your order is £12.00 or over and less than £49.99 the P&P cost will be £5.95

If the value of your order is £50.00 or over the P&P cost will be £7.95

Delivery timescales are based on UK mainland areas only. Although we do accept orders for the Isle of Man, Scottish Highlands and Islands and Northern Ireland delivery times will be longer. We do not deliver to the Scilly and Channel Islands, Republic of Ireland and BFPO addresses. We do not accept orders from or deliver to areas outside of the UK.

It is our goal to process and despatch your order within two working days (excluding weekends and Bank Holidays).

We will only deliver to your registered billing address, i.e. the address where you card statement is sent. This is a security measure designed to combat fraud and protect your card from abuse by a third party.

Orders are despatched using either Royal Mail (1st Class), Standard Parcels or a courier. You should receive your goods within 7 days (excluding weekends and Bank Holidays).

Most deliveries will be between 8.30am and 6.00pm and require a signature, therefore please ensure that there will be someone available to sign for the parcel. If there is nobody in when the delivery is attempted the carrier may leave the parcel in a safe location or with a neighbour or leave a card giving you the option of rearranging the delivery or, in the case of the Royal Mail, a depot address from which it can be collected.

It is worth noting that items delivered by Royal Mail usually arrive within 3 days. However, Royal Mail stipulates that items may take up to 15 working days after the due date and can only be classified as lost after that time.

How to cancel the contract and return unwanted items
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you the right to a “cooling off” period to change your mind. You have the right to cancel your order within 14 days of delivery (starting the day after you receive the goods) and return the items for a refund.

Orders from other Businesses and individuals who are trading or acting as a trader (buying items to re-sell at a profit) are not covered by The Consumer Contracts Regulations, as no party is acting as a consumer. This means the contract has no “cooling off” period and cannot be cancelled once the order has been processed.

To cancel you must send an email to help@ScottsToyBox.co.uk within 14 days with your name, address and Order number. It would also help us, to improve our service to customers in the future, if you could provide an explanation for returning the product/s.

All products must be returned in their original packaging, in a re-saleable condition complete with any seals and shrink-wrap intact. If the factory seals on the product's box/packaging are broken, then it cannot be re-sold and we will make a deduction from the reimbursement for the loss in value of the goods supplied. You are responsible for the cost of returning unwanted products to us. We suggest you use a registered delivery service for your own security and peace of mind.

The returns address is:
Scott’s Toy Box
Willow Croft
Fen Road
Washingborough
Lincoln
LN4 1AE

We would remind you that once you have notified us of your desire to cancel the contract you have a duty to take reasonable care of the product/s and should return them to us within 14 days.

Upon satisfactory receipt of the goods we will issue a refund within 14 days.

If you fail to take reasonable care of the goods before they are returned to us, resulting in damage or deterioration, we will charge you for the reduction in value and/or claim against you for breach of statutory duty.

Damaged or Faulty Products
If any product you purchase is damaged or faulty when delivered to you, we shall, at our option, make good any shortage of component parts, replace or repair any damaged or faulty products, or refund to you the amount you paid for the product provided that you notify us of the problem by email within 7 days of delivery of the product. (Nothing in this clause affects your Statutory Rights). In this situation, you should send the email to help@ScottsToyBox.co.uk with your name, address, telephone number, order number and the exact nature of the damage or fault. We may, in deciding the best course of action, either telephone or email you for further information and we will notify you of how the problem is to be resolved.

If we need the product to be returned to us, we will provide you with returns authorisation code and ask you to send the product to the above “Returns Address” complete with all of the original packaging and parts. You should also obtain a certificate of posting from the Post Office so that we can reimburse you for the postage cost incurred in returning the goods.

Products Lost In Transit
Please allow 20 working days from the date of dispatch. If after this time your order has not arrived, please contact your local Royal Mail Sorting office to establish whether they have your goods there for you to collect. If they do not then please obtain the phone number for that office and the name of the person that you spoke to. This information along with your name, address, telephone number, order number and product details should be sent by email to help@ScottsToyBox.co.uk within 25 days of the dispatch date.

We will then liaise with the Royal Mail, and in the event that it is not found arrange for your order to be dispatched again. If, due to stock shortages, we are no longer able to complete your order we will make a full refund to you. (Nothing in this clause affects your Statutory Rights).

Product Information
We make every effort to ensure that the images and product descriptions are as accurate as possible. However, as products and in particular the packaging are frequently subject to redesign, the product or packaging may differ from the image and specification that appears on this Website.

Please note that some of the products found on this Website under the categories “Car & Vehicles” and “Trains & Railways” and all of the items found in the categories “Die-cast Collectables”, “1:18 scale Die-cast” and “1:24 scale Die-cast are die-cast models and not toys. As these products contain small parts and delicate features they are not suitable for children under the age of eight and are intended for display only.

If you require further clarification on this statement or any other product or subject contained within this Website, then please email your query to help@ScottsToyBox.co.uk along with your name and telephone number.

Complaints
If you have any complaint about the service or products that you receive, please send the details along with your name and telephone number to help@ScottsToyBox.co.uk

Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The type of information we will collect about you includes your name, address, phone number and e-mail address. This information will be used to process your order/s and to provide you with the best possible service. We also keep a record of any purchases you make, but not your card details.

We also collect information of a general nature about how many ‘hits’ or visits our Website gets in addition to monitoring site traffic patterns. We do not track individual user activity (other than any orders you place). All other usage of our Website remains anonymous.

We never sell, trade, exchange or otherwise give away any of your information to other companies.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may occasionally use your E-mail address to inform you of our new products, services and promotions. If you prefer not to receive this news, simply email news@ScottsToyBox.co.uk with the word ‘remove’ in the subject line and the email address that you wish to be removed within the email.

Cookies Used On ScottsToyBox.co.uk
Below you will find a list cookies created and read when using our website. We have grouped the cookies based on the ICC UK Cookie Guide which currently identifies four categories: 1) Strictly Necessary cookies, 2) Performance cookies, 3) Functionality cookies, and 4) Targeting cookies or advertising cookies.

Category 1 - Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

ScottsToyBox.co.uk does use this type of cookie:

ASPSESSIONID is used by our server to manage and identify the user as unique to other users currently viewing the website, in order to provide a consistent and accurate service to you. Each visitor to the site is given a unique session id, for example ASPSESSIONIDQCRDQRCC. This is a ‘First Party’ cookie and will expire at the end of your browsing session or after 20 minutes of inactivity. MINIMALLY INTRUSIVE (NO PERSONAL INFORMATION CAPTURED).

scotts is used to help the user navigate around the website and respond to their actions such as “Add to basket”, “View basket”, “Create an account” and remember when they have logged in to their account, “Create a wish list” and during the “Check-out” process. This is a ‘First Party’ cookie and will expire at the end of your browsing session or after 20 minutes of inactivity. MINIMALLY INTRUSIVE (NO PERSONAL INFORMATION CAPTURED).

JSESSIONID is set by our payment gateway provider, SagePay, at the point when a customer is transferred to the SagePay server to make payment for an order. This cookie is used to identify the customer as unique to other users of the payment gateway. This is a ‘Third Party’ cookie and will expire at the end of your browsing session or after 15 minutes of inactivity. MINIMALLY INTRUSIVE (NO PERSONAL INFORMATION CAPTURED).

NSC_wiq-tbhfqbz-dpn is used by SagePay to store the session identifier of the customers SagePay session. This is a ‘Third Party’ cookie and will expire at the end of your browsing session or after 15 minutes of inactivity. MINIMALLY INTRUSIVE (NO PERSONAL INFORMATION CAPTURED).

More information on how SagePay use cookies can be found at:
http://www.sagepay.com/privacy_policy

Category 2 - Performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

We DO NOT use this type of cookie

Category 3 - Functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

We DO NOT use this type of cookie

Category 4 - Targeting cookies or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

We DO NOT use this type of cookie (and never will)

Third Party Sites
This Website may contain links to other Websites operated by third parties. Once you access another site through a link that we have provided, it is the responsibility of that site to provide information as to how they use cookies on the respective site.

Cookie disclaimer – Please read
As this site is owned and operated by me, Scott Gregory, I would like you to know that I have made every effort, not only to ensure that this website complies with the letter of the law, but with the spirit of the law too. However, despite all the research and changes to the way the site operates, there is always the possibility that an error has been made in classifying the cookies used. For this reason alone I am adding:
By using ScottsToyBox.co.uk, you agree that we can place category 2 and category 3 cookies on your device (this is known as implied consent). When making a purchase from this site, during the check-out process you have to indicate your acceptance of the “Terms & Conditions”, thereby giving your explicit consent to the placing of cookies on your device.

Third Party Sites
This Website may contain links to other Websites operated by third parties. We do not control those websites and are not responsible for their content. The fact that this Website contains links to other sites does not mean that we approve of, endorse or recommend those sites, nor does it imply any association with their operators. We disclaim all warranties, express or implied, as to their accuracy, legality, reliability or validity of any content on any other site and disclaim all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third party websites or content therein directly or indirectly accesses through links in this Website.

We also do not make any representations or give any warranties as to the security of any information (including, without limitation, credit or debit card and other personal information) you might be requested to give any third party, and you hereby irrevocably waive any claim against us with respect to such sites and third party content.

We reserve the right to disable links from this Website to third party sites at any time.

Intellectual Property
All brand names, products names and titles used on this Website are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of the above and such use may constitute an infringement of the holder’s rights.

You acknowledge and agree that the material and content contained within this Website is made available for your personal non-commercial use only and that you may only download such material and content for the sole purpose of placing an order with us. You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, or use for any commercial purpose such material and content.

Limitation of Liability
We do not limit our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability, which may not otherwise be limited or excluded under applicable law.

To the fullest extent permitted by law, we are providing this Website and its contents on an “as is” and “as available” basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Website or the information, content, materials or products included in this Website including, without limitation, warranties of merchantability and fitness for a particular purpose.

In addition we make no warranty that the Website will meet you requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, reliability and accuracy of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for loss or damage from action taken or taken in reliance on material or information contained on the Website.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms and Conditions for: • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or • any loss of goodwill or reputation; or • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms and Conditions.

We will not be liable to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control, including but not limited to acts of God, war, terrorism, food, fire, employment disputes, strikes, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Nothing in this section affects your statutory legal rights.

Indemnity
You agree to indemnify us and our agents and officers, employees and suppliers, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

Waiver
If you breach these Terms and Conditions and we take no action against you, we will not be considered to have given up our rights in respect of your breach and we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.

Severability
If any part of these Terms and Conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these Terms and Conditions will not be affected.

Governing Law
The contract between us and these Terms and Conditions shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. All contracts are concluded in English.

Interpretation
“We”, “us”, “our” means ScottsToyBox.co.uk

“You” and “Your” means the person using this Website and the person ordering products from this site under these terms and conditions.

“Product”, “products”, “item”, “items” and “goods” mean the product that you have ordered from us.

ScottsToyBox.co.uk
Is operated by Scott Gregory T/As Scott’s Toy Box, Willow Croft, Fen Road, Washingborough, Lincoln, LN4 1AE, VAT Registration number GB801 4204 88.